Muscatine Power and Water, the largest municipal electric utility in Iowa, is currently hiring for a HelpDesk Technician I.
The undertaker of the HelpDesk Technician I role is expected to provide exceptional customer service with high-level support to customers on a variety of issues specializing in troubleshooting the fiber internet, wireless internet, TV, and phone services.
In addition, those who apply must respond to telephone calls and emails relating to Internet, TV, phone, electric, water, and other miscellaneous issues, as well as track and monitor problems to ensure a timely resolution, sell & support communication products, have a complete understanding of cycle billing, and provide technical interface with other service departments within the Utility.
Be the first to comment